[rt-users] 'Reply' rights - what am I missing?

Boli boli at itss.co.tz
Wed Jun 19 07:07:20 EDT 2013


Sorry for what may seem like an obvious question,

I have a queue that my privileged users are able to reply to, however I
don't want them to be able to reply - only comment.

- There are no 'user' rights set for anyone anywhere.
- The 'group' rights for the queue
(tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets'
There are no global group rights (tools->config->global->group
rights)(except relating to saved searches)

Why can my users still reply to tickets? What am I missing?

I imagine its something real obvious... but I've been looking through
access rights for the last hour and can't see the wood for the trees...


Jon 'Boli' Copeland
Network Engineer
IT Sales & Services Ltd
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