[rt-users] 'Reply' rights - what am I missing?

[Ruslan Zakirov]

On Wed, Jun 19, 2013 at 3:07 PM, Boli <boli at itss.co.tz> wrote:

> Hi
>
> Sorry for what may seem like an obvious question,
>
> I have a queue that my privileged users are able to reply to, however I
> don't want them to be able to reply - only comment.
>
> - There are no 'user' rights set for anyone anywhere.
> - The 'group' rights for the queue
> (tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets'
> There are no global group rights (tools->config->global->group
> rights)(except relating to saved searches)
>
> Why can my users still reply to tickets? What am I missing?
>
> I imagine its something real obvious... but I've been looking through
> access rights for the last hour and can't see the wood for the trees...
>

Try
http://search.cpan.org/~ruz/RT-Extension-Utils-0.05/sbin/rt-check-user-right-on-ticket


>
> Thanks
>
> Boli
> --
> Jon 'Boli' Copeland
> Network Engineer
> IT Sales & Services Ltd
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>
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>



-- 
Best regards, Ruslan.
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