[rt-users] When linking an article to a ticket, some noise is display

[Ruslan Zakirov]

It is controlled with checkboxes in settings for the class.

Ruslan from phone.
20.06.2013 12:07 пользователь "My Firstname My Lastname" <pbubin at gmail.com>
написал:

> Hello all,
>
> I configured some articles with custom fields in my RT4 instance.
> When I link an article to a ticket, I see somme characters like:
>
> #2: Canned Response 1
> ---------------------
> Body:
> ----
> Test 1234
> On Tue Jun 18 08:41:28 2013, xxxxxxx at xxxxxxxxx.com wrote:
> > Hello, I need your help.
>
> Is there a possibility to delete the "#2: Canned Response 1" and the
> "body: ----" ?
> It doesn't appear "Professional" in front of the customers...
>
> Thanks for your help
>
> Phi.
>
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