[rt-users] When linking an article to a ticket, some noise is display

My Firstname My Lastname pbubin at gmail.com
Thu Jun 20 04:06:56 EDT 2013

Hello all,

I configured some articles with custom fields in my RT4 instance.
When I link an article to a ticket, I see somme characters like:

#2: Canned Response 1
Test 1234
On Tue Jun 18 08:41:28 2013, xxxxxxx at xxxxxxxxx.com wrote:
> Hello, I need your help.

Is there a possibility to delete the "#2: Canned Response 1" and the "body:
----" ?
It doesn't appear "Professional" in front of the customers...

Thanks for your help

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