[rt-users] When linking an article to a ticket, some noise is display

[My Firstname My Lastname]

Hello all,

I configured some articles with custom fields in my RT4 instance.
When I link an article to a ticket, I see somme characters like:

#2: Canned Response 1
---------------------
Body:
----
Test 1234
On Tue Jun 18 08:41:28 2013, xxxxxxx at xxxxxxxxx.com wrote:
> Hello, I need your help.

Is there a possibility to delete the "#2: Canned Response 1" and the "body:
----" ?
It doesn't appear "Professional" in front of the customers...

Thanks for your help

Phi.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130620/e7bdd45a/attachment.htm>