[rt-users] Unable to configure "open" queue

Joop jvdwege at xs4all.nl
Thu Jun 20 08:50:53 EDT 2013

Christian B. Wiik wrote:
> On Thu, Jun 20, 2013 at 9:45 AM, Joop <jvdwege at xs4all.nl 
> <mailto:jvdwege at xs4all.nl>> wrote:
>     As a test could you add Create Tickets to the global Everyone
>     group and then try. RT Essentials (the book) has an example of
>     that and for me it has worked several times in the past.
>     Restricting Create Ticket to only certain queues will work but try
>     to get the general one working first.
>     Thinking about general, what does your /etc/aliases look like, or
>     how/where does you mail end up in RT?
>     My setup is that mail send to support at domain.nl
>     <mailto:support at domain.nl> will go to the General queue which is
>     created as part of initdb and things like support-app1 at domain.nl
>     <mailto:support-app1 at domain.nl> will go directly to the app1
>     queue. I'm suspecting that you have added Create Ticket to your
>     Testing queue but that by default your mta is trying to use the
>     General queue to create tickets which doesn't have Create Ticket.
> Hi and thanks for reply Joop.
> I already have "Create tickets" enabled under global group rights -> 
> Everyone -> General rights.
> My /etc/aliases is currently set to:
> support:             "|/opt/rt4/bin/rt-mailgate --queue Testing 
> --action correspond --url http://localhost/rt/"
> My RT was set up running 4.0.10, but I have now upgraded to 4.0.13 and 
> get the same results.
Those settings should work. There are no other errors/info in the rt.log 
or apache error.log just above the permission denied?
You could feed rt-mailgate a mail message from the commandline and see 
what error it spits out. Wild guess, why use localhost/rt instead of 
fqdn/rt ?


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