[rt-users] Notify owners of new ticket not working

Barnes, Andrew (barnesaw) barnesaw at UCMAIL.UC.EDU
Thu Jun 20 08:59:16 EDT 2013

On 6/19/13 1:00 PM, "Cena, Stephen (ext. 300)" <SJC at qvii.com> wrote:

>Ah; then it looks like it's a bug in the plug-in itself. It is in fact
>notifying the potential owners of a ticket, whether an Owner is
>specified or not. This isn't bad. I could just create a custom Template
>that would rework the email to let everyone know who has the ticket.
>Does anyone have a custom Scrip they use when a ticket is created, and
>no owner is specified that all potential owners get notified? I also
>need to look at the Perl modules someone recommended earlier, but I
>thought this plug-in might do the trick.

My (working) custom condition:
## Custom condition for OnCreate
## Only applies if no owner is set

return undef unless ( ($self->TransactionObj->Type eq "Create") &&
( $self->TicketObj->Owner == $RT::Nobody->id ) );
return 1;

Drew Barnes
Software Applications Developer
University of Cincinnati Blue Ash College
Information Technology Department
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