[rt-users] hiding queues

SSzretter sszretter at hotmail.com
Mon Jun 24 10:21:31 EDT 2013

Hello, I read some older posts on how to hide a queue, and it looks like I
should be able to use group rights to do this.

However, I have not been able to get it to work.

I have for example one user, who has only the allow login to RT checked.

The user is a member of the 'staff' group and I set some permissions on the
'general' queue for that group.    All other permissions are NOT checked
for 'everyone', etc.     I have NO global permissions set, other than the
admin everything permission.

The problem is, when I log in as this user, it sends them to /SelfService,
where they can create a new ticket (which is good), but then it is listing
both the general queue, and a 'private' queue I have created.  It allows
the user the create a ticket in both queues!

For private queue I have tried setting NO check boxes and also setting one
permission for the staff users for example, no difference.

How can I prevent the private queue from showing up when the user creates a
new ticket?

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