[rt-users] Question about ticket bulk update

Emmanuel Lacour elacour at easter-eggs.com
Mon Jun 24 12:01:38 EDT 2013

On Mon, Jun 24, 2013 at 04:35:12PM +0100, Gary Mason wrote:
> When a user clicks on the ticket bulk update link now, they get a screen with the tickets on and then a very long wait before the list of users is given to them.  Before last week, this list just contained our local users, but now the list contains every single person who has every emailed in a ticket as well, which is around a million.

seems someone changed your RT rights and granted most probably the right
OwnTicket on global scope to Unprivileged pseudo group.

if you can't find it, you can select on the ACLs table for the RightName
"OwnTicket" and send the result here to get help.

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