[rt-users] '--' in request cuts off history when replying?

Kevin Falcone falcone at bestpractical.com
Mon Jun 24 14:46:12 EDT 2013

On Mon, Jun 24, 2013 at 11:31:32AM -0700, candidochris wrote:
> We're running RT 4.0.4 and we found a weird set of circumstances. The only
> modification we have to our system is a local override to move the signature
> to the top.

What happens when you remove your modifications?

The RT quote trimming code requires \n-- \n, so simply putting -- into
a sentence wouldn't trigger that.  See RT::Attachment::Quote for the
relevant trimming code.


> Here is what I am experiencing: 
> * A requestor emails in their response and their e-mail contains '--' 
> * When our staff reply to their ticket, the history ends at that '--' 
> So if I email in a ticket saying "Please -- look into this issue..." , when
> my staff replies to the ticket, the history is limited to "Please" (the text
> before '--').
> I'm sure it's those characters being interpreted as an RT user signature but
> I cannot find a good way to fix this. I would appreciate some assistance.
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