[rt-users] Changing the lifecycles __maps__

Kevin Falcone falcone at bestpractical.com
Tue Jun 25 12:29:43 EDT 2013

On Mon, Jun 24, 2013 at 01:59:19PM -0700, Landon wrote:
>    Would this be acceptable as a new configuration?
>    Set(%Lifecycles
>    __maps__ => {
>    'from SC-ABUS -> to Incident Reports' => {
>    'open' => 'open',
>    'resolved' => 'resolved',
>    'new' => 'new',
>    'stalled' => 'stalled',
>    'deleted' => 'rejected'
>    } );

Ignoring the fact that you're missing a comma and a closing }, it's
quite easy to add your sample to an RT_SiteConfig.pm and then go to 
https://you.rt.server/Admin/Tools/Configuration.html to see what RT
parsed as your lifecycle config.

In general, top level keys do not need to be copied (so if you're not
changing general you don't have to copy it) but if you're changing
something inside general, you *do* have to copy it.

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