[rt-users] External Authentication

[Bryon Baker]

I change the dbi_Driver option to ODBC.  Now I get the following error

[Tue Jun 25 21:21:29 2013] [error]: DBI connect('database=RapidTrax6a;host=192.168.250.29;port=1433','HelpDeskOTRS',...) failed: [unixODBC][Driver Manager]Data source name not found, and no default driver specified (SQL-IM002) at /usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth/DBI.pm line 446.

Odbc Information
linux-jrlt:~ #   perl -MDBD::ODBC -e 'print $DBD::ODBC::VERSION;'
1.33

linux-jrlt:~ # perl -MDBI -e 'DBI->installed_versions;'
  Perl            : 5.016002    (x86_64-linux-thread-multi)
  OS              : linux       (3.4.6-2.10-xen)
  DBI             : 1.627
  DBD::mysql      : 4.021
  DBD::Sponge     : 12.010002
  DBD::Proxy      : 0.2004
  DBD::ODBC       : 1.33
  DBD::Gofer      : 0.015326
  DBD::File       : 0.41
  DBD::ExampleP   : 12.014310
  DBD::DBM        : 0.08

Still don't know what I am missing.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com
www.copesan.com
"Servicing North America with Local Care"


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Tuesday, June 25, 2013 4:12 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] External Authentication

On 06/25/2013 02:05 PM, Bryon Baker wrote:
> Sorry I screwed on both. 
> 
> Made change and now I get the following messages.  LDAP works by the way.
> 
> [Tue Jun 25 20:58:13 2013] [debug]: Attempting to use external auth 
> service: Connect_MSSQL 
> (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth.pm:186)
> [Tue Jun 25 20:58:13 2013] [debug]: SSO Failed and no user to test 
> with. Nexting 
> (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth.pm:214)
> [Tue Jun 25 20:58:13 2013] [debug]: Attempting to use external auth 
> service: Connect_LDAP 
> (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth.pm:186)
> [Tue Jun 25 20:58:13 2013] [debug]: SSO Failed and no user to test 
> with. Nexting 
> (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth.pm:214)
> [Tue Jun 25 20:58:13 2013] [debug]: Autohandler called ExternalAuth. 
> Response: (0, No User) 
> (/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/
> Elements/DoAuth:11)

This means that your MSSQL auth source didn't find a user, so it moved on to your LDAP source where it also didn't find a user (presumably because some users are in MSSQL and others are in LDAP).