[rt-users] Queue owner and Queue Admin Cc

Mohammadali Mobli am at fiskistofa.is
Wed Jun 26 06:09:12 EDT 2013


I am very new to RT and i have installed latest version on Centos 6.4
 I want a specific person to get email when a ticket comes in to a specific
queue. (I have already added Admin Cc but it does not work it gives an
error no recipient found no email sent.)
Now the weird thing is on one queue i have this setup and it works the
person gets email. But on another queue with the same configuration it does
not work.
I have also added a template to do this

CC: am at fiskistofa.is

RT-Attach-Message: yes

A new ticket has been created.

Ticket #{$Ticket->id()}
Requestor: {$Ticket->Requestors->MemberEmailAddressesAsString()}
Subject: {$Ticket->Subject}

{ $Ticket->Transactions->First->Content; }

and have script running with

Stage: TransactionCreate
Condition: On Create
Action: User Defiend
Template : Custome-Emailaddress

this works on one queue but not on another queue.
Appreciate any help thx.

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