[rt-users] Queue owner and Queue Admin Cc

[Thomas Sibley]

On 06/26/2013 03:09 AM, Mohammadali Mobli wrote:
>  I want a specific person to get email when a ticket comes in to a specific
> queue. (I have already added Admin Cc but it does not work it gives an
> error no recipient found no email sent.)
> Now the weird thing is on one queue i have this setup and it works the
> person gets email. But on another queue with the same configuration it does
> not work.

NotifyActor.

http://bestpractical.com/rt/docs/latest/RT_Config#NotifyActor
or as a per-user preference

It comes up on the list all the time.