[rt-users] Possible to edit ticket content?

[Christian Loos]

Am 28.06.2013 09:05, schrieb Johan Sjöberg:
> Hi
> 
>  
> 
> We have a ticket that has grown extremely large because of many mails
> and lots of included quotes. This means that it takes forever to open in
> RT. Is it possible to edit the database and truncate the content in each
> “post”? It seems like the content is stored in the Attachments table,
> but it seems to be in binary format. We are running RT 3.8.17
> 
>  
> 
> Regards,
> 
> Johan
> 

Upgrade to RT 4.0 to benefit from quote folding:
http://blog.bestpractical.com/2011/06/whats-new-in-4-quote-folding.html

Chris