[rt-users] 10 Unowned tickets showing nothing

[Diego Roccia]

Hi Xavier,
This is exactly the problem I'm experiencing

thanks
Diego Roccia - System&Network Admin - Subito.it

----- Messaggio originale -----
> Hi,
> 
> Have you tried to set the right on the queue itself for the group or
> user ?
> Go the Tools > Configuration > Queues > select your queue > Group
> Rights or User Rights : set the "View queue" (SeeQueue) and "View
> Ticket summaries" (ShowTicket) rights.
> 
> On my side, I also encounter a problem on my RT 4.0.6 installation.
> We have multiple queues directly populated by different incoming
> addresses.
> The "10 newest unowned tickets" then show only a limited number of
> tickets that he is allowed to see.
> 
> Let me explain it the other way. Searching for unowned tickets using
> the following query : Owner = 'Nobody' AND ( Status = 'new' OR
> Status = 'open' )
> The result page show me the title "Found 11 tickets" and the list
> shows only the 5 tickets the users is allowed to see due to its
> group rights.
> When going back to the RT at a glance, the "10 newest unowned
> tickets" only shows 4 tickets !
> 
> 
> My conclusion is that the list of 11 tickets is truncated to 10
> tickets and then only the one tickets from the authorized queues are
> shown. I'm wondering if it's a bug of the "10 newest unowned
> tickets" box or a missing right.
> 
> 
> Best regards,
> Xavier
> 
> 
> 
> 
> 
> 
> On 1 March 2013 16:49, Diego Roccia < diego.roccia at subito.it > wrote:
> 
> 
> Hello,
> I've a problem with RT4's "N" newest unowned tickets:
> If I don't have permission to see the system wide newest tickets, I
> won't see anything.
> I mean, the system first extract the list, then decides if I have
> permission to see the tickets. Is there a way to fix this?
> 
> thanks
> 
> 
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