[rt-users] Changing default account preferences / RT at a Glance

[Emmanuel Lacour]

On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote:
> Good day,
> 
> I've recently deployed RT 4.0.4 in the small business I work for, it
> is proving highly useful and productive. I've started out by
> creating a small group of test users to trial the system while we
> get it off the ground.
> 
> Now, I am ready to bring more users online. I've set all my queue
> permissions at group level and am creating new users and placing
> them in a group; this is all working swell.
> 
> However, I have tweaked some of the columns available and the
> sorting on the RT at a Glance screen. Having to manually set these
> for each user is proving laborious and prone to error.
> 

You can edit RT at a glance on a per user basis
(Configuration->Users->The User->RT at a glance) or system wide using
Configuration->Global->RT at a glance.

(also you may make use of custom saved searches or modify the default
ones)

NB: if you or a user already modified his personnal RT at a glance, you
have to click in his RT at a glance preference on "Reset to defaults" so
he will use the system wide values).

For the default column displayed in search results, you can tweak RT_SiteConfig.pm with
the value of $DefaultSearchResultFormat (see RT_Config.pm).


> On top of that I like to set the "Notify me of unread messages" to Yes.
> 

just set this in RT_SiteConfig.pm.

Set($ShowUnreadMessageNotifications, 1);


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