[rt-users] "Corrupted customfieldvalue" error in Apache error_log with migrated RT4

Kevin Falcone falcone at bestpractical.com
Wed Mar 6 09:59:51 EST 2013

On Tue, Mar 05, 2013 at 05:06:27PM +0000, Guadagnino Cristiano wrote:
> - how do I check what kinds of links are generated? I tried to look into the "Links" table but links there don't look like you said; they're not even similar

Go to one of the pages showing the error, click 'View Source' in your
browser and look at the links it generates to the images or to the
binary downloads.

> - for what I can say, the ObjectCustomFieldValues has been properly upgraded; is there something specific I can check?
> - rt-validator blows up with the following error:
> install_driver(mysql) failed: Can't load '/usr/perl5/site_perl/5.10.0/i86pc-solaris-64int/auto/DBD/mysql/mysql.so' for module DBD::mysql: ld.so.1: perl: fatal: libmysqlclient.so.16: open failed: No such file or directory at /usr/perl5/5.10.0/lib/i86pc-solaris-64int/DynaLoader.pm line 203. at (eval 85) line 3. Compilation failed in require at (eval 85) line 3. Perhaps a required shared library or dll isn't installed where expected at /usr/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line 103.
> Apparently it is missing libmysqlclient.so.16 and in fact there's no such file on my system, but there's a libmysqlclient.so.18 in /usr/mysql/lib. As a desperate try I symlinked libmysqlclient.so.16 to point to libmysqlclient.so.18, but I get the very same error.

If DBD::mysql isn't installed properly, how is RT running?

> I have to add that, on this box, I changed from Mysql to MariaDB, but I had the "Corrupted customfieldvalue" error with Mysql too.

This has probably caused you all sorts of problems with the libraries.

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