[rt-users] Problem with RT-Extension-RepliesToResolved-0.02

[ktm at rice.edu]

Dear RT community,

I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still re-opened it and did not create a new
ticket. Here is what was logged:

Mar  6 09:20:05 rt3 RT: A reply to resolved ticket #372109, creating a new ticket (/opt/rt3/local/plugins/RT-Extension-RepliesToResolved/lib/RT/Extension/RepliesToResolved.pm:145)
Mar  6 09:20:05 rt3 RT: <rt-3.8.13-16755-1362583205-1840.372109-389-0 at rice.edu> #372109/10844643 - Scrip 389 0006 On Correspond Notify Requestors and Ccs with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar  6 09:20:05 rt3 RT: <rt-3.8.13-16755-1362583205-1840.372109-389-0 at rice.edu> No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar  6 09:20:05 rt3 RT: <rt-3.8.13-16755-1362583205-1053.372109-411-0 at rice.edu> #372109/10844643 - Scrip 411 0007 On Correspond Notify Other Recipients with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar  6 09:20:05 rt3 RT: <rt-3.8.13-16755-1362583205-1053.372109-411-0 at rice.edu> No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583205-140.372109-6159-0 at rice.edu> #372109/10844643 - Scrip 6159 On Correspond Notify AdminCcs (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583205-140.372109-6159-0 at rice.edu> No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar  6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol "$CurrentUser" requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583206-1020.372109-382-0 at rice.edu> #372109/10844643 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583206-1020.372109-382-0 at rice.edu> sent  To: xxx at rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317)
Mar  6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol "$CurrentUser" requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583206-1095.372109-382-0 at rice.edu> #372109/10844644 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar  6 09:20:06 rt3 RT: <rt-3.8.13-16755-1362583206-1095.372109-382-0 at rice.edu> sent  To: xxx at rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317)


Any ideas about what could be going wrong? I have applied the two patches for Email.pm
to our Email_local.pm file.

Regards,
Ken