[rt-users] Problem with RT-Extension-RepliesToResolved-0.02

[Kevin Falcone]

On Wed, Mar 06, 2013 at 09:43:04AM -0600, ktm at rice.edu wrote:
> I have installed the extension RT-Extension-RepliesToResolved-0.02
> in my RT 3.8.13 installation. The scrip and scripaction are in the
> database, but when I tested it on an old ticket, it recognized the
> ticket as old but still re-opened it and did not create a new
> ticket. Here is what was logged:

I know I didn't test against 3.8, I'm not sure if Tim did either.

However - the Scrip part of the extension is purely to link tickets
together.  The magic to create a new ticket happens in the overrides
of Email.pm provided by the RepliesToResolved.pm file.

> Mar  6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol "$CurrentUser" requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
> Mar  6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol "$CurrentUser" requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)

You appear to have a bunch of broken User Defined scrips that I don't
think belong to this extension, you may want to sort them out to avoid
muddying the water.

-kevin
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