[rt-users] Spreadsheet configuration

[Kevin Falcone]

On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote:
> My question may sound silly, but I really need your advice, because
> coding is not my best side.
> I have a request from our managers - once they open a queue, there
> is a link on the right corner "Spreadsheet", and it's exporting the
> queue's information into file. I need to link the fields "finished"
> and "resolved" to be identical - I tried to to explain that this is
> not the right way to use those two fields, but all of them insist
> this is the way we handle those spreadsheets. So, my question is,
> how this can be done, or even better, can I just link the two tables
> in the database. Will this hurt the current installation of RT ?

Finished isn't a core field in RT (resolved it) - it sounds like you
might have a custom field? How is that custom field being set?

-kevin
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