[rt-users] Spreadsheet configuration

[Явор Маринов]

Hello RT list,

My question may sound silly, but I really need your advice, because 
coding is not my best side.
I have a request from our managers - once they open a queue, there is a 
link on the right corner "Spreadsheet", and it's exporting the queue's 
information into file. I need to link the fields "finished" and 
"resolved" to be identical - I tried to to explain that this is not the 
right way to use those two fields, but all of them insist this is the 
way we handle those spreadsheets. So, my question is, how this can be 
done, or even better, can I just link the two tables in the database. 
Will this hurt the current installation of RT ?

I really appreciate your time, and thank you in advance

Yavor