[rt-users] commandsbymail via first email submission

[Kevin Falcone]

On Thu, Mar 07, 2013 at 09:24:29AM -0600, Drew wrote:
> I believe what you are seeing is "working as designed" as the ticket
> must already be created in order to manipulate via commandsbymail
> extension.

What do you base that on?

> On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) <WJEdsall at dow.com> wrote:
> >  Commandsbymail is working for us, but it does not work on the initial
> > ticket submission via email.
> >
> > Is this a known issue/feature, or did we possibly configure commandsbymail
> > incorrectly?

The extension has tests for working on creation and indeed works
in a trivial local test on Create.

You'll need to provide a sample mail that fails and your error logs,
preferably turned up to 'debug'.

-kevin
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