[rt-users] Mail being sent out when a reminder is set

[Raymond Corbett]

When a user sets a "Reminder", RT is sending out mail with the Subject line set to whatever description was used in the Reminder.

Example


Tue Mar 12 11:36:23 2013: Request 68 was acted upon.

Transaction: Ticket created by rcorbett

       Queue: Lego_Tech_Notes

     Subject: Reza will be on holiday rest of this week

       Owner: rcorbett

  Requestors:

      Status: new

Ticket <URL: http://rt.dkp.com:8080/Ticket/Display.html?id=68 >



Is this happening because a script is being called?  Perhaps.........

11<http://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11> On transaction, add any tags in the transaction's subject to the ticket's subject<http://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11> TransactionCreate On Transaction Extract Subject Tag Blank

If so, I would assume I toggle this OFF to prevent such mail?



[ARC]<http://www.arcproductions.com/>

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>



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