[rt-users] Error message on reminders

[Raymond Corbett]

We have a ticket that is owned by me, Ray Corbett

Logged in as Ray Corbett I  selected the ticket and set a Reminder.

That reminder displays in my Reminder Portal.  All is good.

Question 1:

1:  User Reza logs in.    He was viewing that ticket and made a reply to it.  All is good.  He has some information to dig up in this regard so he wanted to set a reminder for himself to do so.
He selected the ticket and set a reminder to himself.
But.....
in his reminder portal he gets an error message saying:
Could not find ticket for reminder 67.  Please Contact your Administrator

How come?
And also how do I clear the error message for him.

Question 2:
When Reza logs in and selects the Reminder tab on the reminder portal to set a reminder
He sees my (Ray Corbetts)  reminder  request with a clickable radio button in his reminder editor.

??????


[ARC]<http://www.arcproductions.com/>

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>



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