[rt-users] Limiting candidate addresses for AdminCC

Tim Wiley tim at marchex.com
Thu Mar 14 19:14:29 EDT 2013


On 03/14/2013 03:34 PM, Ram wrote:
> Hey folks,
> I'm looking to restrict what addresses can be added as AdminCC.
>
> The idea is to prevent our staff from errantly adding an external party
> as an AdminCC on a ticket because we don't want external parties seeing
> comments. Ideally this would be done by requiring that AdminCCs be
> members of a group that is the authorization mechanism so we can add or
> remove users to that group (likely to be our entire Staff group).
>
> What's the right way to do this?
>
> On a related note what's the Right to grant (or prevent) adding a queue
> AdminCC?
>
> thanks
> ram

I can answer your second question because I just went through this, 
myself.  To be able to add someone other than yourself to AdminCC for a 
ticket, you must have ModifyTicket permissions.



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