[rt-users] __Approvals

[Kevin Holleran]

On Mon, Mar 18, 2013 at 3:37 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 03/18/2013 09:21 AM, Kevin Holleran wrote:
> > OK, so after re-reading again, I have a question.  Can anyone who has
> > access the __Approvals Queue approve anything in there?  I would like to
> > specifically grab people and groups depending on the ticket.
>
> You should assign your rights appropriately then.  RT will let ticket
> watchers do whatever rights those roles are granted globally or
> specifically at the ___Approvals queue level.
>
> You should read
> http://bestpractical.com/rt/docs/latest/customizing/approvals.html.
>
>

Thanks for the help, I read that first, then read a bunch of other stuff,
now going back & re-reading it, it makes a lot more sense.

So, if you don't mind me clarifying...

In the template, to create multiple tickets, I can put some perl logic that
grabs the queue it came from & my custom impact field, then I can loop,
creating tickets with:

 ===Create-Ticket: Manager approval
    Subject: Manager Approval for {$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}
    Depended-On-By: TOP
    Queue: ___Approvals
    Owner: {$ticket_approver}
    Requestors: {$Tickets{TOP}->RequestorAddresses}
    Type: approval
    Content-Type: text/plain
    Due: {time + 3*24*60*60}
    Content: Please approve me.

    Thanks.
    ENDOFCONTENT


passing in the various owners to assign the approval ticket to.  Then
its a matter of proper permissions on the queue to ensure that who the
ticket is assigned to is the only person that can approve it.


Am I on the right track then?  Can I do it this way?  I was expecting
my logic to be in a scrip...


Thanks again.


Kevin
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