[rt-users] Search interface

[Ruslan Zakirov]

On Wed, Mar 20, 2013 at 8:44 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:
> Hi,
>
> I would like to known how the search interface
>
>     Tickets --> New search
>
> get the list of owner/creator/last update by.


This list is based on potential owners list and a bit broader then it
should be. How broader is it? If you grant OwnTicket right to
Requestor role in any queue then this list will contain all requestors
in any queues. If you grant OwnTicket to privileged then any
privileged would be listed there. In newer RTs you can change this
field to autocompletion rather than pre-fetching.

> Because after some time I get some people in the list who don't have any
> rights (and never had) to own/update anything.
>
> If it's because those people are «creator» why I only got 5% of all peoples
> have request a ticket ?
>
> Regards.
>
> JAS
>
>
>
>
> --
> Albert SHIH
> DIO bâtiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> France
> Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
> xmpp: jas at obspm.fr
> Heure local/Local time:
> mer 20 mar 2013 17:38:42 CET



-- 
Best regards, Ruslan.