[rt-users] Type of correspondence depending on status?

[Joe Kirby]

Some of my users have pointed out that once a ticket is resolved and they put up a comment it gets treated as a correspondence and then many things, including the re-opening of a ticket, occurs.

Even though the script condition is on correspondence and they put up a comment the system seems to convert the type to correspondence.

Is this by design or is there a setting we need to redo?

Thanks

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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