[rt-users] Way of Getting Custom Fields into Quick Create

[Bart]

One way would be to create a scrip which adds a bunch of default values to
those custom fields during creation, but that would probably defeat the
purpose of a mandatory field (you want people to properly enter a value).

Though I think you can add the custom fields manually using a callback, you
might want to take a look at the plugin
http://search.cpan.org/dist/RT-Extension-CustomFieldsOnUpdate/lib/RT/Extension/CustomFieldsOnUpdate.pm.
It basically does what you want for the reply/comment, it's a callback so
if you'd add this to the proper callback for the quick create box then it
could (somehow) work on that as well. (though I don't know the name of that
callback)

-- 
Bart

2013/3/21 Raymond Corbett <Raymond.Corbett at arcproductions.com>

>  We have a problem in that we must have one mandatory customfield
> implemented. ****
>
> ** **
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> By  making the customfield mandatory, users can then no longer use the
> Quick Create Ticket portal because the ticket generation complains about
> this custom field not having any entry.****
>
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>
> Is there a way around that?****
>
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>
> The ultimate would be to have a custom field in the QuickCreate portlet. *
> ***
>
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> Is they anyone who can guide us through putting a custom field in the
> QuickCreate portlet. ****
>
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> As a work around, we have tried editing a copy of QuickCreate and hard
> coding a pull down menu into the display for a field “Show”****
>
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> The pulldown and option selections are there, but what code is necessary
> in I assume index.html to pass through values along as though there were a
> customfield value so that we can search on them. ****
>
> ** **
>
> ** **
>
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