[rt-users] Recognize tickets created via email or via web

[Thomas Sibley]

Michele, if you upgrade to RT 4.0.9 you can use the X-RT-Interface
header.  The potential values are Email, Web, Mobile, REST, and API.

Craig,

> Another option would be to modify RT::Interface::Email.pm and
> RT::Interface::Web.pm to insert the desired header into the generated
> message (in the case of Web.pm) or parsed email (in the case of
> Email.pm). You could probably make a convincing case for such a patch to
> be accepted into RT proper...

This is exactly what we've done:

tom at whaam rt (4.0-trunk=) $ git ack 'X-RT-Interface'
lib/RT/Interface/Email.pm
1567:        $head->replace('X-RT-Interface' => 'Email');

lib/RT/Interface/Web.pm
2077:        "X-RT-Interface" => $args{Interface},
2121:            $Message->head->delete('X-RT-Interface');

lib/RT/Ticket.pm
2243:    $args{'MIMEObj'}->head->replace('X-RT-Interface' => 'API')
2244:        unless $args{'MIMEObj'}->head->get('X-RT-Interface');

share/html/REST/1.0/Forms/ticket/comment
95:    'X-RT-Interface' => 'REST',

share/html/REST/1.0/Forms/ticket/default
192:                    'X-RT-Interface' => 'REST',

share/html/REST/1.0/ticket/comment
112:    'X-RT-Interface' => 'REST',