[rt-users] 10 newest unowned tickets - by queue

[Thomas Sibley]

On 03/25/2013 05:25 AM, Bart wrote:
> The default is indeed, anything you have access to.
> 
> You can however replace that query with a more specific one which
> filters a certain queue:
> 
> Owner = 'Nobody' AND (  Queue = 'Some support queue' OR Queue = 'another
> support queue' ) AND (  Status = 'new' OR Status = 'open' )
> 
> This could be saved as a group search.
> 
> After that a user will have to replace the query on his dashboard.
> 
> I'm not aware of a way to make this default for specific groups.

Luckily, there's a way to make a single query for everyone to use:

    QueueAdminCc.id = '__CurrentUser__'

Add that to the existing search and save it, and now it'll only list
tickets in the queues in which the current user is an admincc.