[rt-users] RT reports / statistics / charts

[Christine Spang]

Darin, Diaulas--

Thanks for the tips! That's really helpful to me.

Christine

On 03/25/2013 04:38 PM, Darin Perusich wrote:
> You can create a saved search which shows all tickets create within
> say the last 7 days then create a dashboard to email the report to
> whomever you'd like.
>
> Search Criteria:
> Queue = 'your_queue'
> AND Create > '7 days ago'
>
> --
> Later,
> Darin
>
>
> On Mon, Mar 25, 2013 at 4:26 PM, Christine Spang
> <christine.spang at oracle.com> wrote:
>> What's the easiest way to generate some quick charts of e.g. tickets
>> received per week? Do I need to write my own scripts? I'm using RT 4.
>>
>> Searching around, it seems like there's an idea that you can do some
>> simple charts using dashboards, but it's not obvious to me from the UI
>> how that works.
>>
>> thanks!
>> Christine