[rt-users] Extract ticket contents into file(s)

[ktm at rice.edu]

On Tue, Mar 26, 2013 at 02:09:51PM -0400, Mark Komarinski wrote:
> I'm writing here while I do my own investigation due to time constraints.
> 
> I got a request from a set of RT users to get the ticket contents in
> a file that can be parsed to categorize the ticket purpose.  Setting
> aside the fact that custom fields would have prevented this, if
> there's a snippet of code out there that can extract that
> information from a given ticket, I think I can build the rest.
> 
> Anyone else run into this situation?
> 
> -Mark
> 
> -- 
> Mark Komarinski				mark_komarinski at hms.harvard.edu
> Manager					http://ritg.med.harvard.edu
> Research IT Group
> Harvard Medical School
> 

Hi Mark,

I think the REST interface can do what you want:

http://requesttracker.wikia.com/wiki/REST

Regards,
Ken