[rt-users] Extract ticket contents into file(s)

[Mark Komarinski]

I'm writing here while I do my own investigation due to time constraints.

I got a request from a set of RT users to get the ticket contents in a 
file that can be parsed to categorize the ticket purpose.  Setting aside 
the fact that custom fields would have prevented this, if there's a 
snippet of code out there that can extract that information from a given 
ticket, I think I can build the rest.

Anyone else run into this situation?

-Mark

-- 
Mark Komarinski				mark_komarinski at hms.harvard.edu
Manager					http://ritg.med.harvard.edu
Research IT Group
Harvard Medical School