[rt-users] Tie a Group to a Queue

Kevin Holleran holleran.kevin at gmail.com
Tue Mar 26 14:36:26 EDT 2013


Hello,

I need to tie a group to a queue.  I have a queue called CC - Dev & a group
called Dev.  I need a way to tie the Dev group to the Queue.  I assigned
the proper rights to Dev on the queue, is there a way to query this from
the queue in a perl script?  A way to say 'Enumerate all the groups, pass
in to Queue->HasRight(Group, someRightIAssigned)'?  Or is it easier to
create a custom field on the queue that only an admin can change (then how
do I populate it with the current groups?)

Thanks.

--
Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle
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