[rt-users] Tie a Group to a Queue

[Kevin Holleran]

Perhaps I will make the group just an AdminCC.  I do not necessarily want
everyone in the group to have elevated privileges on the queue (which I
think i can manage) or to receive a message/notification on every queue....

Thoughts on this approach?

--
Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle


On Tue, Mar 26, 2013 at 2:36 PM, Kevin Holleran <holleran.kevin at gmail.com>wrote:

> Hello,
>
> I need to tie a group to a queue.  I have a queue called CC - Dev & a
> group called Dev.  I need a way to tie the Dev group to the Queue.  I
> assigned the proper rights to Dev on the queue, is there a way to query
> this from the queue in a perl script?  A way to say 'Enumerate all the
> groups, pass in to Queue->HasRight(Group, someRightIAssigned)'?  Or is it
> easier to create a custom field on the queue that only an admin can change
> (then how do I populate it with the current groups?)
>
> Thanks.
>
> --
> Kevin Holleran
> Master of Science, Computer Information Systems
> Grand Valley State University
> Master of Business Administration
> Western Michigan University
> SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP
>
> "Do today what others won't, do tomorrow what others can't" - SEALFit
>
> "We are what we repeatedly do. Excellence, then, is not an act, but a
> habit." - Aristotle
>
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