[rt-users] Tie a custom field to a table

[Thomas Sibley]

On 03/27/2013 10:14 AM, Kevin Holleran wrote:
> Great!  Thanks!  So I would just add a module into RT_SiteConfig
> CustomFieldValueSources & that module would handle the querying of the
> table for systems i want to populate the custom field with.  Then, in my
> scrip, I would query the table again based on those systems to pull back
> the responsible party.

You'll want to read this too:

http://bestpractical.com/rt/docs/latest/extending/external_custom_fields.html