[rt-users] Tie a custom field to a table
holleran.kevin at gmail.com
Wed Mar 27 13:14:02 EDT 2013
On Wed, Mar 27, 2013 at 11:54 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
> On Wed, Mar 27, 2013 at 6:59 PM, Kevin Holleran
> <holleran.kevin at gmail.com> wrote:
> > I am still pretty new to RT & trying to figure out how to do things. I
> > to have a custom field for requesting access. I would like this to be a
> > multi select field filled with options from a table. I would like to
> > table that is essentially:
> > System | ResponsibleParty
> > where the responsible party is a group ID in RT. I am writing a perl
> > to handle the scrip when a ticket is created that would create child
> > for each system & assign to the responsible party.
> > Is this doable? Can I create a custom field & have it populate options
> > a table?
> > Thanks. I am not really sure where to look to start this.
> > Kevin
> Best regards, Ruslan.
Great! Thanks! So I would just add a module into RT_SiteConfig
CustomFieldValueSources & that module would handle the querying of the
table for systems i want to populate the custom field with. Then, in my
scrip, I would query the table again based on those systems to pull back
the responsible party.
Thanks for your help...
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users