[rt-users] Tie a custom field to a table

Kevin Holleran holleran.kevin at gmail.com
Wed Mar 27 13:14:02 EDT 2013


On Wed, Mar 27, 2013 at 11:54 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> On Wed, Mar 27, 2013 at 6:59 PM, Kevin Holleran
> <holleran.kevin at gmail.com> wrote:
> > I am still pretty new to RT & trying to figure out how to do things.  I
> want
> > to have a custom field for requesting access.  I would like this to be a
> > multi select field filled with options from a table.  I would like to
> have
> > table that is essentially:
> >
> > System | ResponsibleParty
> >
> > where the responsible party is a group ID in RT.  I am writing a perl
> module
> > to handle the scrip when a ticket is created that would create child
> tickets
> > for each system & assign to the responsible party.
> >
> > Is this doable?  Can I create a custom field & have it populate options
> from
> > a table?
>
>
> http://bestpractical.com/rt/docs/latest/RT_Config.html#CustomFieldValuesSources
>
> >
> > Thanks.  I am not really sure where to look to start this.
> >
> > Kevin
>
>
>
> --
> Best regards, Ruslan.
>


Great!  Thanks!  So I would just add a module into RT_SiteConfig
CustomFieldValueSources & that module would handle the querying of the
table for systems i want to populate the custom field with.  Then, in my
scrip, I would query the table again based on those systems to pull back
the responsible party.

Thanks for your help...

Kevin
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