[rt-users] Customize messagebox default reply (due to ugly $WebExternalAuth / SAML / Userid)

Thomas Sibley trs at bestpractical.com
Wed Mar 27 13:34:29 EDT 2013

On 03/27/2013 07:01 AM, Marit Hoen wrote:
> We are using Request Tracker 4.07 with an external SAML authentication
> solution. As a result, our user's unique username is replaced by
> something inhuman like 131145345 at sub.something.com.

The ideal solution, of course, is fixing the SAML auth solution to use
something more reasonable to start with like the unique username or
email address.  If you can do that, it'll be better than playing
whack-a-mole with the places RT expects a username to be reasonable.

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