[rt-users] Tie a custom field to a table
Kevin Holleran
holleran.kevin at gmail.com
Wed Mar 27 10:59:46 EDT 2013
I am still pretty new to RT & trying to figure out how to do things. I
want to have a custom field for requesting access. I would like this to be
a multi select field filled with options from a table. I would like to
have table that is essentially:
System | ResponsibleParty
where the responsible party is a group ID in RT. I am writing a perl
module to handle the scrip when a ticket is created that would create child
tickets for each system & assign to the responsible party.
Is this doable? Can I create a custom field & have it populate options
from a table?
Thanks. I am not really sure where to look to start this.
Kevin
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