[rt-users] Tie a Group to a Queue

[Ruslan Zakirov]

On Tue, Mar 26, 2013 at 10:42 PM, Kevin Holleran
<holleran.kevin at gmail.com> wrote:
> Perhaps I will make the group just an AdminCC.  I do not necessarily want
> everyone in the group to have elevated privileges on the queue (which I
> think i can manage) or to receive a message/notification on every queue....
>
> Thoughts on this approach?

I didn't fully understand first part of the question where you ask
about API, but basicly you either grant rights to a group directly, eg
go to queue's group rights page and grant rights to a group rather
than privileged or other more generic groups, or you make a group
queue's Cc/AdminCc and do rights granting via roles.

You can do combination of both.

As you guessed using Cc/AdminCcs roles on queues changes who recieves
notifications. I recall code that allows you to set up scrip to notify
ticket Ccs, but don't notify ticket's queue Ccs. However, I can not
find it in our repo.

So both variants are good. Pick what suits your case more.


> --
> Kevin Holleran
> Master of Science, Computer Information Systems
> Grand Valley State University
> Master of Business Administration
> Western Michigan University
> SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP
>
> "Do today what others won't, do tomorrow what others can't" - SEALFit
>
> "We are what we repeatedly do. Excellence, then, is not an act, but a
> habit." - Aristotle
>
>
> On Tue, Mar 26, 2013 at 2:36 PM, Kevin Holleran <holleran.kevin at gmail.com>
> wrote:
>>
>> Hello,
>>
>> I need to tie a group to a queue.  I have a queue called CC - Dev & a
>> group called Dev.  I need a way to tie the Dev group to the Queue.  I
>> assigned the proper rights to Dev on the queue, is there a way to query this
>> from the queue in a perl script?  A way to say 'Enumerate all the groups,
>> pass in to Queue->HasRight(Group, someRightIAssigned)'?  Or is it easier to
>> create a custom field on the queue that only an admin can change (then how
>> do I populate it with the current groups?)
>>
>> Thanks.
>>
>> --
>> Kevin Holleran
>> Master of Science, Computer Information Systems
>> Grand Valley State University
>> Master of Business Administration
>> Western Michigan University
>> SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP
>>
>> "Do today what others won't, do tomorrow what others can't" - SEALFit
>>
>> "We are what we repeatedly do. Excellence, then, is not an act, but a
>> habit." - Aristotle
>
>



-- 
Best regards, Ruslan.