[rt-users] Odd Account Behavior after Active Directory Migration
Thomas Simmons
twsnnva at gmail.com
Wed Mar 27 15:46:49 EDT 2013
On Tue, Feb 26, 2013 at 6:07 PM, Thomas Simmons <twsnnva at gmail.com> wrote:
> On Fri, Feb 22, 2013 at 3:36 PM, Thomas Simmons <twsnnva at gmail.com> wrote:
>>
>> On Thu, Feb 21, 2013 at 1:58 PM, Thomas Sibley <trs at bestpractical.com>
>> wrote:
>>>
>>> On 02/21/2013 09:07 AM, Thomas Simmons wrote:
>>> > Hello,
>>> > Just wanted to send a follow up. I'm really stumped one this and I
>>> > really am open to any ideas.
>>>
>>> The information you sent is great, but for anyone to start to help,
>>> you're also going to need to provide detailed logs from RT and possibly
>>> AD. Since you're on an ancient RT version and not using a standard LDAP
>>> auth solution for newer versions, I suggest you also provide the list
>>> with the two customized files you noted.
>>>
>>>
>> Hello,
>> I'm not sure what changed, but "create on email" is consistently working.
>> I am still having a problem with users not being creating when assigning
>> someone as a requestor (using their email) or when a user tries logging into
>> the web interface. I have attached some log snippets of these three things
>> occurring, along with my RT_SiteConfig.pm. This is specifically confusing
>> (from create on login):
>>
>> Feb 22 13:23:02 helpdesk RT: Autocreated authenticated user tcuser ()
>> (/opt/rt3/share/html/Callbacks/LDAP/autohandler/Auth:24)
>> Feb 22 13:23:02 helpdesk RT: FAILED LOGIN for tcuser from 192.168.100.191
>> (/opt/rt3/share/html/autohandler:251)
>>
>> I then check MySQL and see this user was in fact, not created. Thank you
>> for your help.
>>
>> Create on email (Working)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::CurrentUser
>> /opt/rt3/lib/RT/CurrentUser.pm 218
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeUserInfo called by
>> RT::User /opt/rt3/lib/RT/User_Overlay.pm 192 with: Comments: Autocreated on
>> ticket submission, Disabled: 0, EmailAddress: test.a.user at example.com, Name:
>> test.a.user at example.com, Password: , Privileged: 0, RealName: "Test A. User"
>> Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo called with
>> baseDN "cn=Users,dc=internal,dc=example,dc=com" and filter
>> "sAMAccountName=test.a.user at example.com" by RT::User
>> /opt/rt3/lib/RT/User_Local.pm 394
>> Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo :
>> cn=Users,dc=internal,dc=example,dc=com
>> sAMAccountName=test.a.user at example.com => EmailAddress: , Name: , RealName:
>> (/opt/rt3/lib/RT/User_Local.pm:563)
>> Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo called with
>> baseDN "cn=Users,dc=internal,dc=example,dc=com" and filter
>> "mail=test.a.user at example.com" by RT::User /opt/rt3/lib/RT/User_Local.pm 394
>> Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo :
>> cn=Users,dc=internal,dc=example,dc=com mail=test.a.user at example.com =>
>> Address1: , Address2: , EmailAddress: test.a.user at example.com,
>> ExternalAuthId: tauser, ExternalContactInfoId: CN=Test A.
>> User,CN=Users,DC=internal,dc=example,DC=com, Gecos: tauser, Name: tauser,
>> Organization: , RealName: Test A. User, WorkPhone:
>> (/opt/rt3/lib/RT/User_Local.pm:563)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::User /opt/rt3/lib/RT/User_Local.pm 403
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeUserInfo returning
>> Address1: , Address2: , Comments: Autocreated on ticket submission,
>> Disabled: 0, EmailAddress: test.a.user at example.com, ExternalAuthId: tauser,
>> ExternalContactInfoId: CN=Test A.
>> User,CN=Users,DC=internal,dc=example,DC=com, Gecos: tauser, Name: tauser,
>> Organization: , Password: , Privileged: 0, RealName: Test A. User,
>> WorkPhone: (/opt/rt3/lib/RT/User_Local.pm:412)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 196
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction
>> #43219
>> Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction
>> #43220
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.a.user at example.com" by RT::CurrentUser
>> /opt/rt3/lib/RT/CurrentUser.pm 218
>> Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.a.user at example.com => test.a.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction
>> #43221
>> Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction
>> #43222
>> Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction
>> #43223
>> Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction
>> #43224
>> Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction
>> #43225
>> Feb 22 14:08:06 helpdesk RT: About to prepare scrips for transaction
>> #43225
>> Feb 22 14:08:06 helpdesk RT: Found 4 scrips
>> Feb 22 14:08:07 helpdesk RT: About to commit scrips for transaction #43225
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560086-1540.3155-3-0 at example.com> #3155/43225 - Scrip 3
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560086-1540.3155-3-0 at example.com> sent To:
>> test.a.user at example.com (/opt/rt3/lib/RT/Action/SendEmail.pm:283)
>> Feb 22 14:08:07 helpdesk RT: About to think about scrips for transaction
>> #43226
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560086-1904.3155-4-0 at example.com> #3155/43225 - Scrip 4
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560086-1904.3155-4-0 at example.com> No recipients found.
>> Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560087-57.3155-15-0 at example.com> #3155/43225 - Scrip 15
>> NotifyByEmailOnCreate (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
>> Feb 22 14:08:07 helpdesk RT:
>> <rt-3.6.5-6476-1361560087-57.3155-15-0 at example.com> sent To:
>> removed at gmail.com,removed at gmail.com
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:283)
>> Feb 22 14:08:07 helpdesk RT: About to think about scrips for transaction
>> #43227
>> Feb 22 14:08:07 helpdesk RT: Ticket 3155 created in queue 'General' by
>> tauser (/opt/rt3/lib/RT/Ticket_Overlay.pm:756)
>> Feb 22 14:08:13 helpdesk RT: RT::Date used date::parse to make 1970-01-01
>> 18000
>> Feb 22 14:08:30 helpdesk RT: RT::Date used date::parse to make 1970-01-01
>> 18000
>> Feb 22 14:09:28 helpdesk RT: RT::Date used date::parse to make 1970-01-01
>> 18000
>> Feb 22 14:10:03 helpdesk RT: About to think about scrips for transaction
>> #43228
>> Feb 22 14:10:03 helpdesk RT: About to prepare scrips for transaction
>> #43228
>> Feb 22 14:10:03 helpdesk RT: Found 2 scrips
>> Feb 22 14:10:03 helpdesk RT: About to commit scrips for transaction #43228
>> Feb 22 14:10:03 helpdesk RT:
>> <rt-3.6.5-6276-1361560203-830.3155-10-0 at example.com> #3155/43228 - Scrip 10
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
>> Feb 22 14:10:03 helpdesk RT:
>> <rt-3.6.5-6276-1361560203-830.3155-10-0 at example.com> sent To:
>> test.a.user at example.com (/opt/rt3/lib/RT/Action/SendEmail.pm:283)
>> Feb 22 14:10:03 helpdesk RT: About to think about scrips for transaction
>> #43229
>> Feb 22 14:10:50 helpdesk RT: RT::Date used date::parse to make 1970-01-01
>> 18000
>>
>> Create when added as a watcher (Not Working)
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::Ticket
>> /opt/rt3/lib/RT/Ticket_Overlay.pm 1350
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:02:46 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
>> RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682
>> with: Comments: Autocreated when added as a watcher, Disabled: ,
>> EmailAddress: test.b.user at example.com, Name: test.b.user at example.com,
>> Privileged: , RealName: test.b.user at example.com
>> Feb 22 14:02:46 helpdesk RT: Attempting to get user info using this
>> external service:
>> Feb 22 14:02:46 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
>> Autocreated when added as a watcher, Disabled: , EmailAddress:
>> test.b.user at example.com, Name: test.b.user at example.com, Privileged: ,
>> RealName: test.b.user at example.com
>> (/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665)
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:02:51 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:02:51 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:02:51 helpdesk RT: Failed to create user
>> test.b.user at example.com: Could not set user info
>> (/opt/rt3/lib/RT/User_Overlay.pm:617)
>> Feb 22 14:02:51 helpdesk RT: Could not load create a user with the email
>> address 'test.b.user at example.com' to add as a watcher for ticket 3090
>> (/opt/rt3/lib/RT/Ticket_Overlay.pm:1424)
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::Ticket
>> /opt/rt3/lib/RT/Ticket_Overlay.pm 1350
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:05:42 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
>> RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682
>> with: Comments: Autocreated when added as a watcher, Disabled: ,
>> EmailAddress: test.b.user at example.com, Name: test.b.user at example.com,
>> Privileged: , RealName: test.b.user at example.com
>> Feb 22 14:05:42 helpdesk RT: Attempting to get user info using this
>> external service:
>> Feb 22 14:05:42 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
>> Autocreated when added as a watcher, Disabled: , EmailAddress:
>> test.b.user at example.com, Name: test.b.user at example.com, Privileged: ,
>> RealName: test.b.user at example.com
>> (/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665)
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:05:47 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
>> with "test.b.user at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm
>> 563
>> Feb 22 14:05:47 helpdesk RT: RT::User::CanonicalizeEmailAddress
>> test.b.user at example.com => test.b.user at example.com
>> (/opt/rt3/lib/RT/User_Local.pm:346)
>> Feb 22 14:05:47 helpdesk RT: Failed to create user
>> test.b.user at example.com: Could not set user info
>> (/opt/rt3/lib/RT/User_Overlay.pm:617)
>> Feb 22 14:05:47 helpdesk RT: Could not load create a user with the email
>> address 'test.b.user at example.com' to add as a watcher for ticket 3090
>> (/opt/rt3/lib/RT/Ticket_Overlay.pm:1424)
>> Feb 22 14:07:46 helpdesk RT: RT::Date used date::parse to make 1970-01-01
>> 18000
>>
>> Create on login (Not Working)
>> Feb 22 13:23:02 helpdesk RT: Autohandler called ExternalAuth. Response:
>> (0, ExternalAuthPriority not defined, please check your configuration file.)
>> Feb 22 13:23:02 helpdesk RT: Transaction->Create couldn't, as you didn't
>> specify an object type and id (/opt/rt3/lib/RT/Record.pm:1481)
>> Feb 22 13:23:02 helpdesk RT: Trying LDAP authentication
>> Feb 22 13:23:02 helpdesk RT: RT::User::IsLDAPPassword Found LDAP DN:
>> CN=Test C. User,CN=Users,DC=internal,DC=example,DC=com
>> Feb 22 13:23:02 helpdesk RT: RT::User::IsLDAPPassword AUTH OK: tcuser
>> (CN=Test C. User,CN=Users,DC=internal,DC=example,DC=com)
>> (/opt/rt3/lib/RT/User_Local.pm:223)
>> Feb 22 13:23:02 helpdesk RT: RT::User::IsPassword auth method
>> IsLDAPPassword SUCCEEDED
>> Feb 22 13:23:02 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
>> RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682
>> with: Disabled: , EmailAddress: , Gecos: tcuser, Name: tcuser, Privileged:
>> Feb 22 13:23:02 helpdesk RT: Attempting to get user info using this
>> external service:
>> Feb 22 13:23:02 helpdesk RT:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: ,
>> EmailAddress: , Gecos: tcuser, Name: tcuser, Privileged:
>> (/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665)
>> Feb 22 13:23:02 helpdesk RT: Autocreated authenticated user tcuser ()
>> (/opt/rt3/share/html/Callbacks/LDAP/autohandler/Auth:24)
>> Feb 22 13:23:02 helpdesk RT: FAILED LOGIN for tcuser from 192.168.100.191
>> (/opt/rt3/share/html/autohandler:251)
>>
>> RT_SiteConfig.pm
>> # /etc/request-tracker3.6/RT_SiteConfig.pm
>> Set($rtname, 'helpdesk.example.com');
>> Set($Organization, 'example.com');
>> Set($CorrespondAddress , 'rt');
>> Set($CommentAddress , 'rt-comment');
>> Set($Timezone , 'US/Eastern');
>> Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
>> Set($DatabaseUser , 'rtuser');
>> Set($DatabasePassword , 'super_duper_secret_password');
>> Set($DatabaseName , 'rtdb');
>> Set($WebPath , "/rt");
>> Set($WebBaseURL , "https://helpdesk.example.com");
>> Set($AuthMethods, ['LDAP', 'Internal']);
>> Set($LdapExternalAuth, 1);
>> Set($LdapExternalInfo, 1);
>> Set($LdapAutoCreateNonLdapUsers, 0);
>> Set($LdapAttrMap, {'Name' => 'sAMAccountName',
>> 'EmailAddress' => 'mail',
>> 'Organization' => 'company',
>> 'RealName' => 'displayName',
>> 'ExternalContactInfoId' => 'distinguishedName',
>> 'ExternalAuthId' => 'sAMAccountName',
>> 'Gecos' => 'sAMAccountName',
>> 'WorkPhone' => 'telephoneNumber',
>> 'Address1' => 'streetAddress',
>> 'Address2' => 'streetAddress'}
>> );
>> Set($LdapRTAttrMatchList, ['Name', 'EmailAddress']
>> );
>> Set($LdapEmailAttrMatchList, ['mail']
>> );
>> Set($LdapServer, 'ldap://dc1.internal.example.com');
>> Set($LdapBase, 'cn=Users,dc=internal,dc=example,dc=com');
>> Set($LdapFilter, '(objectclass=user)');
>> Set($LdapUser, 'cn=rtbind,cn=Users,dc=internal,dc=example,dc=com');
>> Set($LdapPass, 'super_secret_password');
>> 1;
>>>
>>>
>>>
>>> --
>>> RT training in Amsterdam, March 20-21:
>>> http://bestpractical.com/services/training.html
>>>
>>> Help improve RT by taking our user survey:
>>> https://www.surveymonkey.com/s/N23JW9T
>>
>>
> Hello,
> It seems I was wrong about mail working 100% of the time. I have made no
> changes since my last email and noticed the following when a user tried
> submitting a request via email today. This person is a long-time employee
> whose account existed before the Samba3 + OpenLDAP to Samba4 (Active
> Directory) migration, but had never used RT. Based on what I'm seeing now,
> it appears that create-on-email works for domain users who have been created
> since the migration, while those who existed previously are having problems.
> However, it could also be complete coincidence. The inconsistency of this
> problem has made it very difficult to pinpoint exact behavior and led to my
> own confusion at times.
>
> Feb 26 17:00:04 helpdesk RT: Converting 'us-ascii' to 'utf-8' for text/plain
> - VPN Connection Error
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
> with "s.marsh at example.com" by RT::CurrentUser /opt/rt3/lib/RT/CurrentUser.pm
> 218
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress
> s.marsh at example.com => s.marsh at example.com
> (/opt/rt3/lib/RT/User_Local.pm:346)
> Feb 26 17:00:04 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo
> called by RT::Authen::ExternalAuth
> /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682 with: Comments: Autocreated
> on ticket submission, Disabled: , EmailAddress: s.marsh at example.com, Name:
> s.marsh at example.com, Password: , Privileged: , RealName: s.marsh at example.com
> Feb 26 17:00:04 helpdesk RT: Attempting to get user info using this external
> service:
> Feb 26 17:00:04 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo
> returning Comments: Autocreated on ticket submission, Disabled: ,
> EmailAddress: s.marsh at example.com, Name: s.marsh at example.com, Password: ,
> Privileged: , RealName: s.marsh at example.com
> (/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665)
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
> with "s.marsh at example.com" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress
> s.marsh at example.com => s.marsh at example.com
> (/opt/rt3/lib/RT/User_Local.pm:346)
> Feb 26 17:00:04 helpdesk RT: User creation failed in mailgateway: Could not
> set user info (/opt/rt3/lib/RT/Interface/Email.pm:243)
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress : called
> with "s.marsh at example.com" by RT::CurrentUser /opt/rt3/lib/RT/CurrentUser.pm
> 218
> Feb 26 17:00:04 helpdesk RT: RT::User::CanonicalizeEmailAddress
> s.marsh at example.com => s.marsh at example.com
> (/opt/rt3/lib/RT/User_Local.pm:346)
> Feb 26 17:00:04 helpdesk RT: Couldn't load user 's.marsh at example.com'.giving
> up (/opt/rt3/lib/RT/Interface/Email.pm:329)
> Feb 26 17:00:04 helpdesk RT: User 's.marsh at example.com' could not be loaded
> in the mail gateway (/opt/rt3/lib/RT/Interface/Email.pm:243)
> Feb 26 17:00:04 helpdesk RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user for this email
> (s.marsh at example.com). You might need to grant 'Everyone' the right
> 'CreateTicket' for the queue General.
> (/opt/rt3/lib/RT/Interface/Email.pm:243)
> Feb 26 17:00:04 helpdesk RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user for your email.
> (/opt/rt3/lib/RT/Interface/Email.pm:243)
> Feb 26 17:00:05 helpdesk RT: Could not record email: Could not load a valid
> user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
> As you can see, this person is in Active Directory and all of the attributes
> required by my RT setup are correct.
>
> helpdesk:~# ldapsearch -x -LLL -D example\\Administrator -b
> cn=Users,dc=internal,dc=example,dc=com \(mail=s.marsh at example.com\) mail
> sAMAccountName displayName distinguishedName objectClass -W
> Enter LDAP Password:
>
> dn: CN=Removed Marsh,CN=Users,DC=internal,DC=example,DC=com
> sAMAccountName: s.marsh
> displayName: Removed Marsh
> objectClass: top
> objectClass: posixAccount
> objectClass: person
> objectClass: organizationalPerson
> objectClass: user
> mail: s.marsh at example.com
> distinguishedName: CN=Steven Marsh,CN=Users,DC=internal,DC=example,DC=com
Hello,
We were never able to figure this out... It seems so random. I had
several people send emails today, one of which was created and the
others failed. I'm recieveing quite a few complaints from users
getting rejected, so I'm trying to thing of something. One option is
to manually add new users to the RT database, but I do not understand
how the user's 'id' is generated. It's not sequential as my last three
created users are 13712, 13718 and 13988. Does anyone know how RT
achieves these values when adding new users?
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