[rt-users] Multiple e-mail addresses per user?

[Ruslan Zakirov]

Hi,

One option that works and can be used is MergeUsers extension. You
create multiple accounts and merge them together.

On Wed, Mar 27, 2013 at 10:29 PM, RT <rt at ragweed.net> wrote:
> RT-Users,
>
> We're running 4.0.10 and use rt-mailgate. Our end-users don't use the
> web-based interface to RT and rely on e-mail to respond/reply to tickets.
>
> However, we're finding that users are more frequently using multiple e-mail
> addresses. On occasion they'll respond to an RT-generated e-mail with an
> e-mail address not associated with the ticket or their RT account.
>
> Is there a way to associate multiple e-mail addresses with a single user
> account in RT, perhaps via a plugin? This way, a user can respond to a
> ticket with e-mail addresses A, B or C without worrying about the response
> being rejected.
>
> (Creating multiple users and assigning them all to each ticket isn't a good
> working solution for us.)
>
> Suggestions are appreciated, please let me know if you need more
> information.
>
> Thank you!



-- 
Best regards, Ruslan.