[rt-users] Can't fill in content in RT 4.0.10 when create/reply ticket

[Liu, Oscar (Shenzhen)]

Hi ,
I prefer to use IE 9 mode. Thank you!
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IE10: "Unable to load rich text editor" in gmail
Open IE under the desktop.  F12.  Drop the browser and document mode back to IE9.  Issue isn't prevalent on this version.
Not the sweetest of workarounds, but something that at least allows gmail to continue (and our enterprise has moved to gmail for business mail .... so rather essential).
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Sincerely yours,
Oscar Liu

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: 2013年3月28日 0:39
To: Liu, Oscar (Shenzhen)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Can't fill in content in RT 4.0.10 when create/reply ticket

Hi,

IE10 was brought up recently in very similar context. I think you have to disable compatibility mode in IE for rich text editor to work. I think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).

On Wed, Mar 27, 2013 at 10:46 AM, Liu, Oscar (Shenzhen) <Oscar.Liu at sgs.com> wrote:
> Dears,
> When I create ticket with Microsoft IE 10, I can't fill in content. I am using RT 4.0.10.
> Do you meet same problem? Is there any suggestion to solve this problem?
>
> Sincerely yours,
> Oscar Liu
>


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