[rt-users] limit on ticket size

Kevin Falcone falcone at bestpractical.com
Thu Mar 28 12:00:30 EDT 2013


On Thu, Mar 28, 2013 at 09:53:48PM +1000, Chris O'Kelly wrote:
>    There is an option for this in rt_config, I don't have my installation in front of me now to
>    tell you the exact name but if you read through it it's there, you'll just need to set it to
>    an increased value in rt_siteConfig.
> 
>    On 28/03/2013, at 21:29, "Asanka Gunasekera" <[1]asanka_gunasekera at yahoo.co.uk> wrote:
> 
>      Hi is there a limit to the ticket size since I am getting this message when I open a ticket
> 
>       "Message body is not shown because it is too large."

You likely want to read about

http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText

especially if you get html mail (or html only mail).

and

http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody

if you just have very large emails.

-kevin
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