[rt-users] Problems with "Newest unowned" and queue permissions

[Ryan Whalen]

I 'fixed' this by saving a search for unowned and new tickets AND in a
specific queue, naming them '10 newest unowned tickets in *queuename*. Then
saved the search to *group's* saved searches.

Then you need to give the AdminCCs instructions on how to edit their RT at
a glance page to remove the standard 10 newest unowned and add the saved
search:10 newest unowned in *queuename. *
*
*



On Tue, May 7, 2013 at 3:44 AM, Johan Sjöberg <
Johan.Sjoberg at deltamanagement.se> wrote:

>  Hi.****
>
> ** **
>
> We have a number of queues for different departments. I have created
> groups for the staff and set these groups as Admin CC on their respective
> queues. The problem I have is that the “NN newest unowned tickets” isn’t
> working correctly. It seems to count tickets in queues that the user does
> not have rights on. So if I sort it by queue name, and ascending, I do not
> see any unowned tickets if there are more than NN unowned tickets in queues
> that I do not have permissions on, if they are earlier in the alphabet than
> my queues. This is quite annoying since I have to choose a non-optimal
> sorting order, and risk missing new, unowned tickets.****
>
> We are using RT 3.8.16.****
>
> ** **
>
> Regards,****
>
> Johan****
>
> ** **
>
> ** **
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130507/610397b5/attachment.htm>