[rt-users] RES: RES: Generate end of the day report and email

[Diaulas Castro]

Already saw, but I have so many reports and alerts by mail and some of them I cant get with dashboard/subscribe so I made some bash scripts and all of reports/alerts have the same style/looking.

I have one that alert 2 times/day, he send mail to requestor telling that ticket #XXXX is awaiting for response, but I need it with same subject since the requestor reply will create new ticket . 
PS: I Have huge red colored text telling to not  reply.


I forgot dashboard/subscription when Asanka asked for this.







-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Thomas Sibley
Enviada em: sexta-feira, 10 de maio de 2013 13:54
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] RES: Generate end of the day report and email

On 05/10/2013 09:12 AM, Diaulas Castro wrote:
> Made this bash script to accomplish using RT CLI.
> 
> Just customize “From:”,  To:” and “Status” search in rt ls command and 
> schedule on crontab.

You really want to look at dashboards and dashboard subscriptions in RT's web interface.



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