[rt-users] RES: RES: Generate end of the day report and email

[Thomas Sibley]

On 05/10/2013 10:52 AM, Diaulas Castro wrote:
> Already saw, but I have so many reports and alerts by mail and some
> of them I cant get with dashboard/subscribe so I made some bash
> scripts and all of reports/alerts have the same style/looking.
> 
> I have one that alert 2 times/day, he send mail to requestor telling
> that ticket #XXXX is awaiting for response, but I need it with same
> subject since the requestor reply will create new ticket . PS: I Have
> huge red colored text telling to not  reply.

That sounds like you want rt-crontool.  I know you said you had no
experience with it, but try starting with our draft of expanded
rt-crontool docs:
https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod