[rt-users] RES: RES: RES: Generate end of the day report and email

[Diaulas Castro]

Sounds good, will look.

Btw i tested again subscription/Dashboard... on outlook that mail looks weird.


Dashboard : http://postimg.org/image/4mwn115kn/
My bash : http://postimg.org/image/yfmlp9307/



-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Thomas Sibley
Enviada em: sexta-feira, 10 de maio de 2013 15:03
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] RES: RES: Generate end of the day report and email

On 05/10/2013 10:52 AM, Diaulas Castro wrote:
> Already saw, but I have so many reports and alerts by mail and some of 
> them I cant get with dashboard/subscribe so I made some bash scripts 
> and all of reports/alerts have the same style/looking.
> 
> I have one that alert 2 times/day, he send mail to requestor telling 
> that ticket #XXXX is awaiting for response, but I need it with same 
> subject since the requestor reply will create new ticket . PS: I Have 
> huge red colored text telling to not  reply.

That sounds like you want rt-crontool.  I know you said you had no experience with it, but try starting with our draft of expanded rt-crontool docs:
https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod


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