[rt-users] logic of email transaction on RT

[Ruslan Zakirov]

On Sat, May 11, 2013 at 3:45 AM, Andy Lee <tarminuscf at gmail.com> wrote:

> Hi, I'm just wondering where is the logic stored for when a user
> replies to an email that was generated by RT.
>
> How does RT know that particular comment replied via email
> goes to a particular ticket number?
>
> Where is that logic stored and is it modifiable? Thanks!
>
>
Modifiable, see RepliesToResolved extension from CPAN. It's simple, but
teach you all you need.




> Andy
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
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